Most med spas don't need more leads. They need to stop losing the ones they already have. We build the follow-up architecture that quietly turns existing inquiries — and forgotten ones — into booked consultations.
Every unanswered DM, every slow reply, every "let me think about it" that never got a follow-up — those are real bookings your ad spend already paid for.
A lead that waits more than an hour is 7× less likely to book than one answered in the first five minutes.
One message, then silence. The lead quietly moves on to your competitor — who messaged twice.
Inquiries from 30, 60, 90 days ago are dormant — many still worth reactivating with the right message.
A missed appointment isn't a lost client — it's an unopened conversation waiting for a soft nudge.
Manual follow-up gets deprioritized the moment the clinic gets busy. It always does.
of med spa inquiries never become bookings — not because of weak ads, but because no one followed up fast enough, consistently enough, or at all.
The same lead. Two paths. One becomes a $680 consultation. The other becomes an Instagram follower who books with your competitor next week.
Instagram DM comes in during a busy treatment window. Front desk sees it. Means to reply.
Awaiting manual replyPersonalized reply sent within 90 seconds: pricing, next availability, and a direct booking link — warm, on-brand, not a bot.
Auto-replied · 1m 28sStill unanswered. Lead opens a competitor's page — now in "comparison" mode.
Going coldLead reviewed pricing. No booking yet — but they didn't need to. A soft nudge is already queued for tomorrow morning.
In sequence · Day 0Somebody finally replies. Too late — lead has moved on. No response.
GhostedDay-1 message: short social proof, a specific slot offered. Tone matches your brand. Lead books.
Consultation bookedLead sits in your CRM forever, never contacted again. Gets the same ad served next month.
Lost foreverIf they hadn't booked, a reactivation flow runs at 30 / 60 / 90 days — tailored offers, not spam.
Active in pipelineAnother ad-spend dollar quietly wasted.
Per inquiry. Multiplied across every lead you already receive.
We review your current process — where leads come in, how fast you respond, and where the drop-off happens. No fluff, just a clear map of what's working and what isn't.
DiagnosticWe build your complete follow-up architecture — new lead sequences, no-response triggers, cold lead reactivation, and no-show recovery. Ready for your team without adding complexity.
ImplementationSystem goes live. We refine sequences based on response data, integrate new promotions, and run reactivation campaigns monthly. Your follow-up keeps improving over time.
MonthlyWe're onboarding our first 5 med spas to build case studies. In exchange for honest feedback, you get full access at founder pricing. Once filled, pricing returns to standard permanently.
If something isn't covered below, a three-line email gets you a direct answer — usually same-day.
[email protected] →Fill out our short audit form. We review your current lead process and show you where follow-up is breaking down — and what it's costing you every month.
Takes 3 minutes · 100% free · No commitment